Thank you for shopping at Capitalgoodsinc! We want you to be completely satisfied with your purchase. This policy outlines the conditions under which you can return an item and receive a refund or exchange.
Eligibility for Returns and Exchanges:
- You can return or exchange most new, unused, and unworn items purchased on our website within 14 days of delivery.
- Items must be returned in their original packaging, with all tags and labels attached.
- Some items may be excluded from returns or exchanges, such as perishable goods, custom-made products, or downloadable software. These exclusions will be clearly marked on the product page.
Reasons for Return:
- You can return an item for a full refund if it is defective, damaged upon arrival, or if you receive the wrong item.
- You can return an item for a store credit or exchange if you change your mind or the item does not fit as expected. We may offer size charts or other fitting information to help you choose the right item.
Return Process:
- To initiate a return or exchange, please contact our customer service team at [Phone Number] or [Email Address].
- We will provide you with a return authorization number (RAN) and instructions on how to return the item.
- You will be responsible for the cost of return shipping unless the item is defective or damaged.
Refunds:
- Once we receive your returned item and verify that it meets the conditions outlined above, we will process your refund within [Number] business days.
- Refunds will be issued to the original payment method used for the purchase.
Exchanges:
- If you are exchanging an item for a different size or color, we will ship the new item to you free of charge.
Please Note:
- We reserve the right to deny returns or exchanges that do not meet our policy requirements.
- We recommend that you insure your return shipment for your protection.
Contact Us:
If you have any questions about our return and refund policy, please contact us at:
- Phone: [Phone Number]
- Email: Sales@capitalgoodsinc.com
We hope this policy helps you feel confident about shopping with Capitalgoodsinc!